GENERAL TRAVEL ADVISORY
The safety, security and well-being of our guests, crew and communities we visit is our number one priority.
We continue to closely monitor the COVID-19 coronavirus situation and the global health environment. With COVID-19 continuing to impact communities and ports around the globe, we have extended our voluntary temporary suspension of voyages. Our suspension that was for voyages embarking March 13 to April 11 has been extended to now include all voyages embarking through May 10, 2020. We plan to recommence operations beginning May 11, 2020.
COVID-19 TRAVEL AND HEALTH PROTOCOLS FOR VOYAGES EMBARKING MAY 11, 2020 ONWARD
We have proactively implemented a comprehensive set of preventative measures outlined below to address concerns regarding COVID-19. We will continue to consult with The World Health Organization (WHO), the U.S. Centers for Disease Control and Prevention (CDC) and other global public health and industry associations and will take additional preventative actions as deemed necessary.
Policies currently in place, which are subject to change, include the following:
- All embarking guests will be asked to complete and submit a Pre-Embarkation Public Health Questionnaire certifying their current health status and recent travel history. In addition, all embarking persons will be administered a non-touch fever temperature check.
Denial of boarding will occur in the following cases:
- Guests who have traveled from, visited or transited via airports in China, Iran, or countries or regions identified by the CDC as having widespread ongoing transmission (https://www.cdc.gov/coronavirus/2019-ncov/travelers/map-and-travel-notices.html) within 30 days of their voyage embarkation, regardless of nationality. Travel companions of these guests who share the same stateroom will also be denied boarding.
- Guests who in the last 30 days have come into known direct contact with anyone who has traveled from, visited or transited via airports in China, Iran, or countries or regions identified by the CDC as having widespread ongoing transmission (https://www.cdc.gov/coronavirus/2019-ncov/travelers/map-and-travel-notices.html). Travel companions of these guests who share the same stateroom will also be denied boarding.
- Guests who have traveled from, visited or transited via airports in identified COVID-19 quarantine or containment zones within 30 days of their voyage embarkation, regardless of nationality. Travel companions of these guests who share the same stateroom will also be denied boarding.
- Any guest with a temperature detected at or above 100.4F / 38C.
- All persons who, within 30 days prior to embarkation, have had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19.
- All persons who have reported on the Pre-Embarkation Public Health Questionnaire or who appear symptomatic, are feeling unwell, are exhibiting flu-like symptoms, exhibit difficulty breathing or have chronic pulmonary or respiratory conditions.
Guests who are denied boarding will be issued a refund for monies paid for their cruise- only expenditures in the form of a 100% future cruise credit.
Additional Precautionary Measures
- While on board, any persons who exhibit symptoms of any respiratory illness, flu-like symptoms, cough or a fever above 100.4F/38C will be subject to additional screening at our onboard Medical Center and may be subject to potential quarantine and disembarkation.
Travel Restrictions for Certain Passport Holders
- Certain countries have put into place additional restrictions for port entry and passenger disembarkation. These often include denying entry to certain passport holders or requiring additional medical documentation or screenings. Guests with certain passports and who are on voyages impacted by port restrictions will be notified prior to sailing.
Along with the aforementioned policies we have implemented additional cleaning and disinfection protocols on board all of our ships. These protocols will be strictly enforced in addition to our already rigorous sanitization standards in place.
The above measures will remain in effect until further notice and are subject to change at any time as we evaluate the situation and continue to consult with local health authorities as well as the WHO and the CDC.
We are committed to taking all appropriate steps and actions to combat the spread of COVID-19 and are working closely and in partnership with local, state, federal and global agencies. While this may result in additional future changes, please know our teams are working around the clock to do what is right by our guests and travel partners. We continue to monitor this situation closely and will provide additional updates as they are available.
We apologize for the inconvenience to any guests affected by these new measures which have been put in place to ensure the safety, health and well-being of all our guests, crew and communities we visit.
For frequently asked questions and information regarding the Coronavirus, please visit the following websites:
- World Health Organization (WHO)
- WHO Travel Advice
- United States Centers for Disease Control and Prevention (U.S. CDC)
- European Centre for Disease Prevention and Control (ECDC)
- CLIA Coronavirus FAQs
- CLIA Public Health and Medical Policy